Terms & Conditions | Malësia Eko Resort

1. General information

Malësia Eko Resort is a peaceful mountain getaway located in Rugova, Peja, offering cozy villas, traditional cuisine and unforgettable nature experiences. By using our website, booking system or services, you agree to these Terms & Conditions.

2. Reservations & availability

All reservations made through our website, social media, phone, email or third-party platforms (e.g. Booking.com, Airbnb) are subject to availability.
Due to possible synchronisation delays between our internal system and external platforms, availability shown on our website may not always be accurate.
If a villa appears available on the website but is actually already booked or blocked, Malësia Eko Resort reserves the right to decline or cancel the request.
A reservation is considered confirmed only after you receive an official confirmation from us via email, WhatsApp or SMS.

3. Pricing & payment

Prices displayed on our website are indicative and may not always reflect the final or real-time price.
Prices may change at any time due to seasonal demand, special offers or system synchronisation issues.
In case of a price mismatch between the website and our internal system, the final confirmed price communicated by Malësia Eko Resort is valid.
We reserve the right to correct any pricing errors, even after a booking request has been submitted.

4. Right to decline or cancel bookings

Malësia Eko Resort reserves the right to:

Decline any booking request if the villa is not available.
Cancel a booking due to technical errors, incorrect pricing, overbooking or force majeure.
Refuse service if false information is provided by the guest.

In such cases, any amount paid will be refunded according to our refund policy.

5. Check-in & check-out

Check-in and check-out times will be communicated at the time of booking.
Early check-in or late check-out is subject to availability and may incur additional charges.

6. Guest responsibilities

Guests are responsible for:

Respecting the property, nature and surrounding environment.
Avoiding damage to villas, furniture or equipment.
Keeping noise levels that do not disturb other guests.
Any damage caused during the stay will be charged to the guest.

7. Use of property

Villas are intended for accommodation purposes only.
Parties, events or commercial use are not allowed unless explicitly approved in writing by Malësia Eko Resort.
Pets are allowed only if approved in advance.

8. Liability disclaimer

Malësia Eko Resort is not responsible for:

Loss of or damage to personal belongings.
Injuries, accidents or health issues occurring on the property.
Delays or cancellations caused by weather, natural events or force majeure.

Guests stay at their own risk.

9. Website & system accuracy

We strive to keep all information on our website accurate. However:

Availability, pricing and villa details may not always be updated in real time.
Errors may occur due to technical or system synchronisation issues.
Malësia Eko Resort is not legally bound by incorrect information displayed on the website.

10. Privacy & data protection

All personal data collected during booking is handled confidentially and used only for reservation and service purposes. We do not share your data with third parties unless required by law.

11. Changes to terms

Malësia Eko Resort reserves the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be available on our website.

12. Contact

For any questions regarding these Terms & Conditions, please contact us using the details below.

📍 St. Azem Shkreli, Shkrel, Rugovë, 30000 Pejë, Kosovo
📞 +383 48 135 111
📧 [email protected]