Privacy Policy
Who we are
Welcome to Malësia Eko Resort. Your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website www.malesiaekoresort.com, make a reservation or contact us through our communication channels.
1. Information we collect
We may collect the following types of personal information:
1.1 Information you provide directly
- Full name
- Phone number
- Email address
- Reservation details
- Messages or inquiries you send us by WhatsApp, phone or email
1.2 Automatically collected information
When you browse our website, we may automatically collect:
- IP address
- Device information
- Browser type
- Pages you visit
This data helps us improve website functionality and user experience.
2. How we use your information
We use your personal data for the following purposes:
- To process and confirm reservations
- To communicate with you regarding your booking or inquiry
- To provide customer support
- To improve our website and services
- To send important updates related to your stay or reservation (when necessary)
We do NOT sell, share or disclose your personal information to third parties, unless required by law or necessary to provide a service you requested.
3. Data protection
We take appropriate technical and organisational measures to protect your data from:
- Unauthorised access
- Loss or theft
- Misuse
- Alteration
Your personal information is stored securely and accessed only by authorised staff for business purposes.
4. Cookies
Our website does not use tracking or advertising cookies. Your language choice may be remembered in your browser so the site opens in your language next time. You can clear this at any time in your browser settings.
5. Third-party services
Our website contains links to third-party websites such as Booking.com, Airbnb, WhatsApp, Google Maps and social media platforms. We are not responsible for their privacy practices. Please review their policies separately.
6. Your rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Contact us regarding privacy concerns
To exercise your rights, please contact us using the details below.
7. Contact information
Malësia Eko Resort, St. Azem Shkreli, Shkrel, Rugovë, 30000 Pejë, Kosovo.
8. Changes to this Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.